Big Red Rentals respects your privacy and is committed to handling personal information responsibly. This policy explains how we collect, hold, use and disclose personal information through this website and our hire enquiry activities.
1. Who we are
In this policy, “Big Red Rentals”, “we”, “us” and “our” refer to Big Red Rentals. You can contact us about privacy matters at sales@bigredrentals.com.au or by calling 0414 192 246.
2. Personal information we collect
We may collect information that identifies you or can reasonably be linked to you, including:
- your name, email address, phone number and organisation;
- the products or services you select and details about your project, location, timing and hire requirements;
- communications, quote requests, service records and other information you choose to provide;
- business and transaction details needed to provide services, issue quotes or manage a hire relationship; and
- technical information such as IP address, browser type, device information, referring pages, pages viewed and approximate location, where collected by our hosting, security or analytics services.
Please do not submit sensitive information through our website unless it is genuinely necessary and you have been asked to provide it.
3. How we collect information
We usually collect personal information directly from you when you submit an enquiry form, call or email us, request a quote, arrange a hire, use our website or otherwise deal with us. We may also receive relevant information from an authorised representative, referral partner, contractor, supplier or publicly available source where lawful and reasonably necessary.
4. Why we collect and use it
We may collect, hold, use and disclose personal information to:
- respond to enquiries and provide quotes;
- check availability and arrange hire, delivery, servicing and support;
- communicate about products, services and project requirements;
- manage customer, supplier and contractor relationships;
- operate, secure, maintain and improve our website and business systems;
- prevent spam, fraud, misuse and security incidents;
- meet accounting, insurance, legal, regulatory and record-keeping obligations; and
- send relevant business communications where you have consented or where otherwise permitted by law.
You may choose not to provide personal information, but we may then be unable to respond fully, prepare a quote or provide the requested service.
5. Enquiry forms and email delivery
Information submitted through a website form is validated and sent to our nominated business email recipients. Form submissions may pass through website hosting, email delivery and spam-protection systems. Internet and email transmission is never completely secure, so please avoid including unnecessary confidential or sensitive information.
6. Cookies, logs and analytics
Our website or its service providers may use essential cookies, server logs and similar technologies for security, spam prevention, performance and website operation. If analytics or advertising tools are added, they may collect usage and device information in accordance with their own policies. You can restrict cookies through your browser, although some website functions may be affected.
7. When we disclose information
We may disclose personal information to people and organisations who help us operate and deliver services, including hosting and IT providers, email providers, professional advisers, insurers, equipment and service partners, transport providers, contractors and government or regulatory authorities where required. We do not sell personal information.
8. Overseas services
Some technology, hosting, cloud, email or support providers may store or process information outside Australia. The countries involved can vary according to the provider and its infrastructure. Where required, we take reasonable steps to use reputable providers and handle overseas disclosures consistently with applicable Australian privacy requirements.
9. Artificial intelligence
Artificial intelligence tools may have been used to assist with website design, images, drafting, editing, administration or other business-support tasks. AI-generated or AI-assisted material can be incomplete, outdated or incorrect and should not be treated as professional, technical, safety or project-specific advice.
Where an AI service may process personal information, we aim to limit the information provided, use appropriate settings and providers, and apply human review where reasonably practicable. We do not intentionally submit personal information to public AI tools for the purpose of training public models. Please do not enter sensitive information into any AI-enabled feature unless its purpose and privacy implications are clear.
10. Website information and accuracy
We take reasonable care when preparing website content, but information may contain errors, omissions or outdated details, including where AI assistance has been used. Images may be illustrative or digitally created. Product features, specifications, availability, pricing, service areas and suitability can change and must be confirmed directly with Big Red Rentals before you rely on them or make a decision.
Website content is general information only. It is not engineering, safety, legal, financial or other professional advice, and it does not replace site-specific assessment, current specifications, a written quotation or the terms of a hire agreement.
11. Security and retention
We take reasonable administrative and technical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No system is completely secure. We retain information only for as long as reasonably needed for the purposes described in this policy or as required by law, after which we take reasonable steps to delete or de-identify it.
12. Access and correction
You may ask to access personal information we hold about you or request that inaccurate, out-of-date, incomplete, irrelevant or misleading information be corrected. Contact us using the details below. We may need to verify your identity and may refuse or limit access where permitted by law; if so, we will explain the reason where required.
13. Complaints
If you have a privacy question or complaint, contact us first at sales@bigredrentals.com.au or 0414 192 246. Please provide enough detail for us to investigate. We will aim to acknowledge and respond within a reasonable time. If you are not satisfied, you may be able to contact the Office of the Australian Information Commissioner at oaic.gov.au.
14. Third-party links
Our website may link to external websites. We are not responsible for their content, security or privacy practices. Review the privacy policy of any third-party website before providing information.
15. Changes to this policy
We may update this policy when our practices, services or legal obligations change. The current version will be published on this page with its latest update date.